Return policy

The following return policy applies to all purchases made through the online shop https://edenrituals.lt/

Conditions for returning goods

1. Return of quality goods:
   • Quality goods can be returned within 14 (fourteen) days of receipt.
   • The product must be in its original, neat and tidy packaging.
   • The product must not be used, damaged or have lost its marketable appearance (intact labels, protective films, etc.).
   • The returned product must be in its complete condition, including any gifts received for the product.
   • The buyer must provide the order number and payment confirmation.
2. Returning faulty goods:
   • Defective goods are returned in accordance with Order No 217 of 29 June 2001 of the Minister of Economy "On the Approval of the Rules for the Return and Exchange of Goods".
   • We undertake to rectify the fault, replace the item with a suitable alternative, or refund the money paid for it.
3. Goods that cannot be returned:
   • Cosmetics or hygiene products, if opened and/or used.
   • Goods that have been made to special order or customised to the buyer's needs.

Refund process

1. Contact us by email info@edenrituals.lt and specify:
   • Order number.
   • The name of the item being returned and the reason for it.
2. Upon receipt of your request, we will reply within 2 working days to agree on the details of the refund.
3. The return address will be provided once we have confirmed your request.
4. The costs of return are borne by the buyer, unless the goods were of poor quality.

Refund of money

1. Upon receipt and inspection of the returned goods, the money will be refunded within 3 working days to the payer's account.
2. If the return is due to a faulty item, we will cover all costs associated with the return.

Dispute resolution

In the event of a dispute, we recommend that you first contact us directly by email info@edenrituals.lt. If no solution can be found, you have the right to turn to an online consumer dispute resolution platform: https://ec.europa.eu/consumers/odr/.

Self-employment under certificate No. 1548969 Registered address: 1 Guobų Street, Kaunas District.
Email: info@edenrituals.lt